FAQS
Is there any assembly required?
Yes, but we make it easy! Simply screw the pole onto the base, screw the heater onto the pole, gently slide in the glass tube and then slip the heat reflector over the top of the glass. Requires no tools and takes only a couple of minutes to assemble.
How do I get it started?
First, make sure the pellet cartridge is shifted all the way into the burn chamber. Next, load the pellet hopper with pellets, and use our included propane torch head to ignite through the burn chamber opening. It takes approximately one minute to ignite.
Should I expect smoke?
There will be a small amount of smoke right at start up, but as soon as the pellets are fully ignited, there will be no more smoke for as long as you want to keep the fire going by refilling the hopper.
Can I burn other things to fuel the Jetlamp, like paper or wood?
No. The heater is for use with wood pellets only. Burning anything else could be dangerous and could cause injury to those near the heater and damage to the Jetlamp.
How long does the fire last?
The heater will burn approximately 1 hour on a full hopper, but will continue to burn as long as the pellet hopper is refilled. An extension hopper is offered that doubles unattended burn time to 2 hours.
Do I need to plug it in?
No, part of the beauty of our Jetlamps is that they are fed by gravity and require no electricity to run!
Can I turn it off?
Much like any wood fire, it is by far the best practice to let the fire run its full course for the easiest clean out and restart. In case there is the need to stop the fire mid-burn, simply use a tool or heat resistant gloves and pull the pellet cartridge out of the burn chamber and the pellets in the hopper will bury and snuff out the fire. If the heater is on a wood or other combustible surface, please be sure to have a steel bucket or other safe receptacle for any burning or hot wood pellets that may fall out. Keep in mind that this will result in some smoke and the need to clean out the heater before the next use.
Is it hot?
Yes. The heater puts out a remarkable amount of heat, and because of this, the metal around the burn chamber and the glass tube get very hot. Additional safety cages are offered if you are concerned with the proximity to hot surfaces.
What is the thermal rating (BTU)?
BTUs are an imperfect measure of most outdoor heaters, as most BTU measurements don’t take into account the efficiency of the heater, only the BTU potential of the fuel being burned, and assume a 100% efficiency for turning that fuel into heat (which isn’t usually the case). Depending on the wood pellet variety, the Metro Jetlamp produces up to 55,000 BTU of heat, which is above nearly all propane patio heaters, and with an efficiency that creates a full-body heat that we’re confident you’ll love.
What if it gets knocked over?
The base of the heater is solid steel and heavy, so the likelihood of tipping over under proper usage is very small. If, however, the heater is knocked over during use and the glass breaks, the fire will go out. This is because the fire you are seeing in the glass tube is actually the smoke reigniting (secondary combustion) from the small pellet fire below. This is why the heater can have such a substantial looking flame and, at the same time, be smokeless. We also offer replacement glass tubes in case of breakage.
Can I leave it outside?
Yes. Patiofyre uses the best powder coating finish available to protect your heater from the elements and eliminate the typical burned look of metal heaters.
Is it hard to keep the glass tube clean?
The heater houses a wood pellet fire so some soot will inevitably build up on the glass tube and underside of the heat reflector. While not required, a glass tube cleaning kit is offered which makes cleaning the glass fast and easy.
Is it expensive to run?
The heater is very efficient and burns through approximately 6 lbs of pellets per hour. This means it is over 2 times less expensive to run than a propane heater while offering higher density heat. With regular use, this can add up to substantial savings in fuel costs and a greater ROI.
Is it hard to keep the flame going?
Nope, it’s easy! Thanks to many, many hours of R&D, the heater has been fine-tuned to require almost zero user input once the fire is lit. Heater performance is our pride and joy!
How much does it weigh?
The heater weighs 65 pounds by itself and 99 pounds with a full safety cage.
How long will it last?
Our Jetlamps are warrantied for 3 years, but are designed to last well beyond that. We intentionally designed them to incorporate replaceable wear parts (pellet cartridge and glass tube) so you can update as necessary and continue to enjoy your heater.